DStv extra view explained – definition, cost, setup & problems

You are here because you have a question or two on DStv extra view. So, I took some time to describe the idea of DStv Xtraview in detail.

In this article, I explain DStv Xtraview, cost, decoders you can use, how to install extra view and problems one can expect in an extraview set up. So, without wasting time, let’s get on with it.

What is Extra View?

DStv Extra View
Connect 3 Decoders on XtraView

Extra View allows DStv subscribers to watch different channels on separate decoders under one subscription at the same time.

To put it in simple terms, let’s assume that we have family members who may want to watch different TV channels at the same time. This can cause family members to squabble over the remote control. So, extra view solves this problem by allowing each family member to watch a different channel.

To add to that, you and your family can record different shows on separate decoders. When using Extra view, you can watch up to 3 live TV channels at the same time.

What is the 2019 DStv extra view price?

In order to use extra view, you have to pay an access fee of R95 per month for every decoder in the subscription.

How much does it cost to install extra view?

The cost of installing DStv extra view varies with the complexity of the DStv set up. So, on average, the cost ranges between R300 and R350. However, the type and number of decoders determine the price.

New decoder models require less cabling than old decoders since they do not use the communication cable. So, if you have new decoders, the prices tend to be cheaper.

How does extra view work?

Extra view works by linking two or three decoders under the same subscription. In fact, you can link one or two decoders (secondary decoders) to the main decoder (primary decoder).

Primary and Secondary Decoders

The primary decoder has the main subscription. So, you can link secondary decoders to the primary decoder using a heartbeat.

So, all secondary decoders can watch TV programming on the primary decoder. If the primary decoder is under DStv premium subscription then the secondary decoders will also view DStv premium channels.

How to install DStv Extra view?

In order to successfully install your extra view, you need to know basic DStv set up connections. If you are techy then you will find it easy to do the job without any hassles.

Otherwise, leave us a message on our contact form and we will send you a reliable DStv installer to help you with the setup.

What decoders can you connect in Xtraview?

You can use all the new and old decoder models from Multichoice for extra view connections. That is all Explora, HD, and SD decoders. However, for the triple view setup, you cannot use HD PVR and SD decoders.

What type of LNB can you use for Extra view?

If you have the latest decoders (Explora and HD decoder) then you can use a smart LNB for your extra view set up. However, for old decoder models, you can use a universal twin LNB.

How do you connect DStv extra view cables?

DStv extra view installation diagram
DStv Extra view installation diagram

The picture above shows the DStv extra view connection diagram. Each decoder in the extra view setup must receive good DStv signal strength and quality.

First, you must first connect each decoder to the smart LNB using a coaxial cable on the LNB-in or Unicable-in port. If you have Explora decoders then connect them to the uni-cable port on the smart LNB. If you are using HD decoders then connect them to the universal port on the smart LNB.

Once you connect all the decoders to the LNB and receiving the DStv signal, proceed to link the decoders using a heartbeat or communication cable. However, if you are using a smart LNB you don’t need a heartbeat cable.

The smart LNB acts as the heartbeat. If you are using a universal twin LNB then connect the communication cable from the RF port of the primary decoder to the RF ports of the secondary decoders. If you want to link 3 decoders and additional TV points then you can use a triple view splitter.

Remember the primary decoder should always be on at all times for the extra view to work. Otherwise, the secondary decoders will display an error message that says “waiting for communication from the primary decoder“.

Frequently Asked Questions

Error message “Waiting for communication from primary decoder”.

If you are getting this type of a message then it means your secondary decoders are not getting a signal from the primary decoder. The error means your communication cable is faulty. Just make sure that the primary decoder is switched on. Remember the primary decoder has the heartbeat and needs to be on at all times.

What is DStv Xtraview?

DStv Xtraview is a way of linking 2 to three decoders under a single subscription. You pay an additional R95 for each decoder in the extra view. All decoders can watch different channels at the same time.

Which decoders are XtraView capable?

All new decoder models are capable of Xtraview. That is all versions of the Explora decoder and HD decoders. Older decoder models may present problems.

Can I connect 3 DStv decoders?

Yes, you can connect up to 3 decoders in Xtraview. It can be any combination of Explora or HD decoders.

Explora Decoders losing pictures intermittently

If you are using Explora decoders for your extra view and the signal comes and goes then there must be a problem in the setup of the decoders. Each decoder is supposed to use different userband on the LNB. So, if your setup is done incorrectly then your decoders will clash and lose the signal. This can easily be fixed by correcting the userband numbers the settings menu. However, when using the latest decoder models, use the installation wizard to specify the decoder number.

How much do DStv technicians charge for DStv extra view set up?

Most installers will charge you a cost of R350 to set up your extra view. However, the cost may be affected by the type of LNB, splitter, and the length of the cable used during the installation.